Delivery & Returns

Delivery

All items are shipped from the United Kingdom. Larger wallpaper orders will be dispatched direct from the manufacturer in London.

I offer standard delivery (with free UK delivery on all overs order £75.00) and an express fully tracked delivery options:

STANDARD DELIVERY CHARGES

UK DELIVERY - Royal Mail Second Class

  • Wallpaper Samples, Fabric Samples, Stickers, Bookmarks, Cards: £1.95

  • Print, Tins and smaller lengths of fabric or wallpaper: £2.99

  • Cushions & longer lengths of wallpaper and fabric: £4.25
  • FREE STANDARD DELIVERY on orders over £75.00 to be delivered to a UK address.

INTERNATIONAL DELIVERY - Royal Mail International Standard (5-20 days)

  • Wallpaper Samples, Fabric Samples, Stickers, Bookmarks, Cards: £4.25
  • All other products: £9.35

 

EXPRESS DELIVERY CHARGES:

UK DELIVERY - Royal Mail 24hr delivery

  • Wallpaper Samples, Fabric Samples, Stickers, Bookmarks, Cards: £4.50

  • Print, Tins and smaller lengths of fabric or wallpaper: £6.00
  • Cushions & longer lengths of wallpaper: £8.00

INTERNATIONAL DELIVERY - Royal Mail International Tracked & Signed.

  • Wallpaper Samples, Fabric Samples, Stickers, Bookmarks, Cards: £9.50
  • All other products: £20.00

Customs Charges

For all international orders (outside of the United Kingdom) the recipient will be liable to pay any customs charges due. You will be contacted directly should any charges arise. As of 1st January 2021 this will also apply to all EU destinations.

 

Exchanges and Refunds

We gladly accept exchanges* on bookmarks, greetings cards, sticker sheets, craft tins, cushions and non-limited edition art prints.
Contact us via sales@aprilmawhinney.com within 14 days of delivery.
Please return items back within 30 days of delivery, for the exchange to take place. Please note that customers are responsible for paying all postage fees, so we recommend you use a tracked service.

We don't currently accept returns or cancellations. But please contact us if you have any problems with your order, as we will always do your best to help you.

Unfortunately, as these items are printed to order, the following products can not be returned or exchanged, (unless they arrive damaged or defective):

  • Wallpaper
  • Fabric
  • Limited Edition Art Prints
  • Customised or Personalised Products

Therefore, we recommend that you always purchase a wallpaper or fabric sample before ordering continual lengths.


Payment
Please pay using ApplePay, PayPal or Direct Checkout where we accept all major credit and debit cards.

At this time, large wallpaper and fabric orders will be sent directly from our production partner in London (wallpaper) and Faversham (Fabric.) Any instruction required will be emailed to you. If you require a hard-copy please let us know and we can arrange it for you.

Depending on the size and weight your parcel may be sent via Royal Mail or Courier Service. 

If you have any questions at all about delivery & returns for products please contact:

sales@aprilmawhinney.com